Scenario:

When my customers purchase tickets they are not receiving it by via email.


Problem 1:
Tickets are going to spam folder.

Solution 1:
Ask the customer to check their spam folder or download the ticket from their account.


Problem 2
The customer has created an account with the wrong email address.


Solution 2:

Option1: Ask the customer to download their tickets from their account 

  1. The customer will need to sign into their account with the incorrect email address to download the tickets.
  2. To view if the customer has used the incorrect email address, please follow the steps below.

Option 2: Send the tickets to the customer yourself. To do this follow these steps:

  1. Get the email address the customer used to purchase tickets.
  2. Sign into your Event Organizer account, navigate to your Event Management page and view the event tickets sales, you will be able to search by the customers name once on this page.
  3.  Once the customer has been found, you can verify that the email address they used is correct or incorrect.
  4. If the customers email address is correct, see solution 1.
  5. If the customers email address is incorrect, download the ticket/s and send it to the customer or ask the customer to download the ticket from their account. 
  6. Ask the customer to email our support and we will update their details.