Before creating an event and tickets, some important details need to be added to your account. 


These are details are needed for you to collect payments and have your company information displayed in key areas when your customers purchase tickets.

You will also receive notifications on the right-hand side of your dashboard prompting you to add the required information.



The following steps need to be completed in order to have your account fully set up:

  1. Set up your banking details.
    1. Once you set up banking details you can take manual EFT payments from customers.
  2. Add your Payfast merchant details.
    1. Integration into Payfast allows you to accept bank cards, instant eft, and other forms of electronic payment from customers.
  3. Add your company logo and details.
    1. Your company logo and information will display in various emails and on your event's pages.
  4. Create your PIN for our ticket scanning app.
    1. This is only available for premium and enterprise plans.



1. Setting up your banking details 


If you would like to accept manual EFT payments (Bank transfers) from your customers, you will need to add your banking details.

In order to do this, you will need to:

  1. Navigate to "Banking details" in the top right and hand navigation. 
  2. Once you are on this page, enter in details of your banking account where you would like your customers to deposit funds in order to purchase tickets.
  3. Once this is complete, you customers will have the option to make payments via manual eft.

Leave all the options blank if you would not like to accept manual EFT payments from your customers.

Read more about manual EFT payments here.






2. Setting up your Payfast details 


We integrate directly into Payfast allowing you to accept payments via major payment options like Credit Cards, Check Cards, Snapscan, and Instant EFT.  


Once integrated, funds will be collected through Payfast and tickets will be allocated to your customers as soon as payment clears. If you do not have a Payfast account you can get one here. 


Once you have created a Payfast account:

  1. You will receive merchant details. Keep this on hand
  2. Navigate to "Banking Details" in the top right and hand navigation. 
  3. Once you are on this page, enter in your the relevant merchant details in the Payfast section.


If you do not want customers to make payments Payfast, leave these details blank. The option to pay by this method will not display when purchasing tickets. 



Read more about Payfast integration and setup here.







3. Add your company details  


Your company logo and details will display in various areas of the platform. The majority of your company details will display on your event pages allowing your customers to contact you directly should they require extra information about your event. Your event logo will display in transaction emails.

We will also use these details should we need to contact you for support. You should only put in your company information that you do not mind sharing with the public.

Customer trust event organizers that are open to communication.  To sell more tickets, filling in all these details is recommended.


We will also use these details should we need to contact you and for support. You should only put in company

information that you do not mind sharing with the public. 


To add your company details:

  1. To add your company details navigate to "Company Details" and fill in the relevant information.


Should we not be able to contact you to verify your details and event, your event will be removed from the system.



4. Creating your PIN for the ticket scanning app

Every ticket purchased on our application can be scanned, validated, and marked off as "Used" through our android application. For you to sign in to the application, you will need to create a 4-digit PIN.


To add your company details:

  1. To create the PIN navigate to "App Pin" and enter in the required information.